SHIPPING

All orders are sent out within 24 hours. Boxbe Box utilizes Australia Post with tracking. We offer 2 services Free Standard Shipping Australia Wide for orders over $80.00 otherwise it is $9.95 and Express Post for $15.95  Please note due to covid 19 there may be delays with receiving packages please note all packages will be dispatched on time from our end. 

If there are any issues with dispatch you will be notified immediately.

 FREE STANDARD SHIPPING AUSTRALIA WIDE

PACKAGING

We take so much care to ensure all boxbe boxes arrive in pristine condition. All boxes are either wrapped in bubble wrap or placed with packing peanuts, we use our own heavy duty shipping boxes. Addresses and Return addresses are on the exterior of the box plus the Boxbe Sticker. NO INVOICES are included with the boxes.

RETURNS AND REFUNDS

All necessary care is taken when packaging our products for post. But we do understand sometimes items get damaged in transit. If this occurs please contact us immediately please attach a photograph of the damaged item, your order number and full name and address so we can follow this up. We will then converse with you for an outcome that is satisfactory weather that is a partial refund or a replacement product. 

If an item is defective please contact us so we can rectify this issue as soon as possible.

We do not offer refunds for change of mind.

Here is a list of Frequently Asked Questions, if what you are looking for is not listed please contact us

I own a business and would love to gift my staff one of your boxes do you do bulk orders and discounts?

We sure do contact us on boxbebox1@gmail.com, with what you are looking for and we can work with you to put together your perfect gift. We also offer discounts for bulk orders.

Where are you located and can I collect my order in person?

I'm sorry due at this time we do not allow for collections all boxes are shipped within 24 hours with tracking if you are needing it sooner please contact us at boxbebox1@gmail.com and we will do our best to get it to you on time.

I don't want to purchase a box just one singular product do you allow that?

Yes absolutely please head to our Gift Shop Page to check out all single items

Not at this stage but our suppliers are wonderful and usually get us the products super quick so they wont be out of stock for long. If there is something you desperately want to get your hands on that is not currently available send us a quick message outlining what product it is and we will notify you as soon as it becomes available.

Do you offer discount codes or coupons?

Occasionally we do, please join our newsletter to find out more and to be notified first of any discounts we offer.

Do you have social media accounts and can I follow you?

YES we love our followers you can find us on Instagram @boxbebox or Facebook Boxbebox

What are your shipping costs and do you include free shipping?

We ship through Australia Post with Tracking, we offer flat rate shipping not matter how much you order.

Standard Post 4-7 business days $15.00

Express Post 1-3 business days $19.00

We do not offer free shipping as we have found companies that do usually include it in their hamper pricing which makes the hampers quite expensive we like to be very transparent on all our charges.

How can I contact you?

Through our Contact Us Page or via boxbebox1@gmail.com. we endeavour to respond to all messages within 24 hours.